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Your Aloha POS investment reflects your association with a special class of successful restauranteurs who understand the importance of making sound business decisions. Enabling you to make decision among the best of solutions is why we created the Customer Care Center.
Our Commitment to you is to support you in your goals to constantly improve your top line sales and bottom line profits. We will accomplish this support by offering best in class products and service designed to compliment your Aloha POS system and your business goals. We further vow to value you our customer as an important individual, to always remember that all that we do is about your business improvement and to always strive to exceed your expectations. We bring together these principles to inspire our sales people, project managers, and technicians to treat customers as they would guests and to go to any length to serve them better. We hope to earn your trust as a valuable business advisor and an enduring relationship for life.
Our support and service agreements are designed to provide the assistance, support and service for your POS system that may be required over the life of the system. We package various levels of support that make the most economic sense, allowing these costs to be budgeted so unexpected costs of operations do not occur. Your Customer Solutions Manager will provide further informative plans for support and service that would be most effective for your system and operation.
There are many risks you face everyday that can take hard earned cash out of your pocket. Matrix Proven POS is here to help you make a positive impact on your business. For less than $8.00 a day our Help Desk, Hardware, and Software Solutions can reduce the risk of spending hundreds of dollars or more on a down POS terminal, unhappy customers, and decrease in tables turned for that period.
Based on a three terminal system including help desk, hardware (next business day), and software coverage
Year 1: Help Desk Support, Hardware Agreement, and Software Membership are included in the purchase price of your POS.
Year 2 and beyond: Purchase a hardware service contract, software membership and help desk contract.
Need Help?
Our Help Desk staff has completed many hours of service training, making them valuable assets to your restaurant and its day-to-day management. This team of specialists is available to help you get the most out of your technology investment. You can count on prompt and friendly service.
Why subscribe for membership?
Software Membership is designed to provide customers with the advantage of cost savings and improvements built into new software product releases.
Never purchase POS software again. Receive the latest upgrades to your industry-leading POS software through the Aloha Membership Program.
Software Membership also gives you access to the Radiant Learning Center (RLC). This online resource provides a wealth of information, tutorials, and training modules designed for you to maximize your benefit from your Aloha software.
Have security peace of mind in this age of heightened security concerns. Aloha is committed to providing our customers with solutions that assist them in avoiding financial losses and damaged reputations as well as safeguarding their customers’ information. For example, Aloha POS version 5.3.15 has been verified against the PCI Data Security Standards and Visa CISP Best Practices by an independent third-party.
Software Membership includes:
Download the Software Membership Brochure 
Download the Radiant Learning Center Brochure
Today, restaurants are highly dependent on their POS systems and these systems need to stay up and running to enhance productivity, revenue and business credibility.
Guaranteeing a lower overall return rate
Matrix Proven POS hardware service solution follows a whole unit replacement methodology. Each replacement unit undergoes rigorous inspection and testing to ensure that the hardware is in top operating condition. This includes updating the hardware with the latest engineering changes to make certain that every component is up to our current standards for Radiant Systems’ newly manufactured equipment. This means the entire unit is analyzed and repaired over and above the reported issue. This is available to customers operating on Radiant platforms only and is designed to protect you from costly unbudgeted repairs, extend the useful life of your equipment, and addressing the two most common return scenarios:
24x7x4 Service
Next Calendar Day Service
Next Business Day Service
